Taily Support

Help with the pet health journal that never forgets. Android edition.

Common questions

I'm not getting reminders.

Open Settings in Taily and look at Reminder reliability. It checks three things and tells you which one is in the way:

• Notifications. If they are off, turn them on in Android Settings, Apps, Taily, Notifications.
• Battery optimisation. Many phones, Samsung and Xiaomi especially, put apps to sleep to save power, and a sleeping app cannot wake up to remind you. Allow Taily to run in the background. On Samsung, also check Device care, Battery, Background usage limits, and make sure Taily is not in Sleeping apps or Deep sleeping apps.
• Exact timing. If exact alarms are not allowed, reminders can drift by several minutes. The screen links straight to the right setting.

Reminders are scheduled on your device, so they work with no internet connection.

Do I need an account?

No. Taily has no sign-up and no login. Your records live on your device from the moment you write them.

How do I get my data out?

Settings, then Back up all data. You can export a complete backup file at any time, free, and restore it later or on another phone with Restore from backup. Your records belong to you.

Will my records survive a new phone?

Only if you export them first. Taily is deliberately excluded from Android's automatic cloud backup, because that backup is capped at 25 MB per app and Taily stores photos and scanned certificates. A backup that silently dropped your documents would be worse than none at all. Take the export before you switch phones, then restore it on the new one.

Is the vaccination card an official certificate?

No, and Taily never claims it is. The summary card is generated from what you have entered, which is useful for boarding, groomers and travel. The scanned certificate from your vet is the real document, and Taily stores it alongside so you always have the original to hand.

Can I track more than one pet?

Yes. The free version covers one pet completely, with unlimited records, full history and reminders. Taily Pro adds more pets along with shareable proof, vet-ready reports and other extras.

How do I put a widget on my Home screen?

Touch and hold an empty spot on your Home screen, tap Widgets, find Taily, and drag the one you want. Hold and drag its edge to make it wider and see more of what is coming up. There is also a walkthrough in the app, under Settings, Widgets.

I changed my mind about Pro.

Taily Pro is a one-time purchase, so there is no subscription to cancel and nothing will be billed again. Refunds are handled by Google Play under its own policy, not by us, at Google Play's refund page. If you have Pro on a new phone and it is not showing, open Settings in the app and tap Restore purchases.

Something is wrong, or missing.

Tell us. Taily is built by one person and feedback genuinely decides what gets made next. Mention your phone model and Android version if you are reporting a bug.